Laboratory Services

TACHC contracts laboratory services with Laboratory Corporation of America (LabCorp). The TACHC/LabCorp lab program has no membership fees. A health center can save up to 70% for lab tests and with over 1,500 customer service centers nationally, all health centers can access high quality technology at an affordable rate. 

 

 

LabCorp Responsibilities

  • Visit each health center at least once per month to instruct personnel on proper handling of specimens and billing requirements
  • Professional 24/7 telephone consultation services at no extra charge
  • Supply each health center a minimum of two LabCorp Professional Fee Schedule Manuals which lists:
    • Alphabetical listing of all tests available
    • Method
    • Normal range
    • Specimen requirements (including any special handling requirements)
    • Instructions
    • Cost
    • Turnaround time
  • Provide a Sales Representative and Training Sales Representative responsible for servicing that health center
  • Install and maintain electronic printers within each health center for ordering tests and/or retrieving results
  • A direct interface with the health center’s EMR for reporting lab results

 

Pricing

For a list of lab tests available and respective pricing, email grouppurchasing@tachc.org

If a test is not listed at TACHC contract pricing, then the test will be available at 70% less than the price listed in the LabCorp Professional Fee Schedule Manual.

 

Billing & Invoicing

For billing and invoicing:

  • Bills directly to Medicaid, Medicare, the Children's Health Insurance Program (CHIP) and commercial third parties
  • Upon submission of the specimen to LabCorp, the health center will inform LabCorp of the payment source
  • Bills the health center directly when requested on the Lab Request Form
  • Does not bill the patient directly unless directed by the health center, in writing
  • Invoicing submitted to the health center will be health center specific and shall include at least the following information: 
    • Test name and number
    • Patient's name and/or number
    • Patient's date of birth
    • Order date
    • Price
    • Total cost of testing for time period
  • Payment terms of invoices to LabCorp is within 30 days

 

Turnaround Time

  • Routine tests results are reported back to the health center within 24 hours
  • Pap smears are performed locally and results are reported back to the center in 3-4 days or less for normal results and 7 days or less for abnormal results
  • "Panic Value Results" are reported back to the health center on a stat basis via a phone call
  • "Multi-Day Analysis" results are reported back to the health center within 24 hours of completion
  • Email grouppurchasing@tachc.org for the following LabCorp turnaround time schedules:
    • LabCorp district servicing your center
    • Center of Molecular Biology Pathology (CMPB)
    • Allergy turnaround time schedule for LabCorp in Burlington, NC
    • Tests to LabCorp in Burlington, NC, and not being conducted at the district level

 

Stat Testing

  • If available, LabCorp can make arrangements to provide stat testing for up to 2% of the total test volume referred by the health center thru a local third-party source
  • Expenses associated with stat services will be absorbed by LabCorp, with LabCorp invoicing the health center at the contract rate

 

Courier Service

  • Provided at no extra cost to the health center
  • Available Monday thru Friday, except on holidays. May be provided on Saturdays when mutually agreed upon
  • Direct pick-up at the health center at least once per day and no earlier than 3:00 pm or at a time mutually agreed upon between the health center and LabCorp in writing

 

Test Reporting

Includes a minimum of these items:

  • Laboratory identification
  • Date the test was collected
  • Date the test was received by LabCorp
  • Patient's name and identification number
  • Patient's date of birth
  • Patient's phone number
  • Encounter number
  • Ordering provider's name
  • Health center or account number
  • Test name and number
  • Expected normal value
  • Actual value
  • Highlighted results which are out of range
  • Pediatric and adult ranges for each test
  • Indications, if any, of mishandling of the specimen

 

Supplies

  • Laboratory supplies will be provided thru LabCorp for the purpose of collecting, maintaining and transporting of specimens solely submitted to LabCorp, including butterfly needles
  • Federal law prohibits laboratory supplies provided by LabCorp to be used for on-site testing by health centers
  • LabCorp supplies data receiving equipment to be used solely for communication of results from LabCorp. This equipment is the sole property of LabCorp maintains responsibility for equipment service and maintenance

 

Phlebotomy

  • LabCorp offers phlebotomy services (Patient Service Technicians or PSTs) to identified locations to supplement health centers at a $3.00 venipuncture fee to be assessed to specified payor
  • Sites with PSTs are required to have a LabCorp Patient Specimen Collection Service Agreement on file