A core component of the health center mission is to provide high quality health care to underserved populations. In addition to evaluating clinical outcomes, quality can also be measured by evaluating patient satisfaction.
Policy changes at the state and federal levels will elevate the importance of patient satisfaction. Under federal law, an external quality review is required for all managed care organizations. With the expansion of managed care across all regions of Texas and the transition to a quality-based payment system, community health centers need tools to assess levels of patient satisfaction and consistently strive for excellence.
Patient satisfaction is the first step to building loyalty. This presentation discusses what it takes to create customer loyalty and how to foster a culture of service excellence.