Desktop Streaming
Welcome to the West Central Cluster Collaborative IS Support Page!
You are about to initiate an interactive Desktop Streaming ScreenSharing technical support session. This will allow your IS specialist to view your computer screen and control your keyboard and mouse.
PLEASE NOTE - you maintain ultimate control throughout the session. If at any time you wish to take back control of your keyboard and/or mouse or terminate the session, just select the "ScreenSharing" pull-down menu from the menu bar at the top of the screen and click on the "Stop ScreenSharing" option.
IS Support Session Procedure
NOTE - In order to protect patient confidentiality, the following guidelines MUST be met for this support session:
- You must be at the computer and on the phone with the IS specialist at all times during the support session. You will see everything that the IS Specialist does during the session. Please let him/her know if he/she is about to do something that will expose confidential patient information. You also have the ability to terminate the session as described above.
- Ensure that your patient registry application and any other application on which patient data is displayed (such as EMRs, etc.) are closed prior to authorizing this session.
IMPORTANT - PLEASE DO THE FOLLOWING . . .
- Speak with a West Central Cluster Health Disparities Collaborative IS specialist before proceeding. A ScreenSharing session cannot be launched without consulting your Cluster technical support specialist.
- Read the terms below and click the "Agreed and Accepted" button to begin your Desktop Streaming session:
DISCLAIMER:
BY CLICKING ON THE "AGREED AND ACCEPTED" BUTTON BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS DISCLAIMER AND AGREE TO ALL OF THE TERMS AND CONDITIONS HEREIN. YOU MUST BE 18 YEARS OF AGE OR OLDER TO ENTER INTO THIS AGREEMENT WITH US.
By using Desktop Streaming ScreenSharing technical support, inclusive of advice, information, data and programs ("the Service"), you acknowledge and agree that such use is solely at your own risk. You have independently evaluated the desirability and appropriateness of using the Service and are not relying on any representation, guarantee, or statement made by the Texas Association of Community Health Centers, including, but not limited to, its employees, agents, and independent contractors. You represent that your use of the Service will not cause any violation of privacy rights. The Texas Association of Community Health Centers will not be responsible for any adverse outcome, breach or failure of security, loss or corruption of data, downtime or damage to your computer hardware, software programs, network and related systems, or the voiding of any warranty coverage as a result of any advice or services provided by the Texas Association of Community Health Centers.
The Service is provided "as is" without any representation, guarantee, or warranty as to the ability to accurately diagnose and/or resolve the issues you report. The Texas Association of Community Health Centers makes no warranty, either expressed or implied, including without limitation, of merchantability or fitness for a particular purpose, non-infringement, any implied warranties arising out of a course of performance, dealing, or trade usage, or any warranty that the Service or the technical support provided through the Service will meet your requirements, be secure or error-free. No information or advice provided to you by the Texas Association of Community Health Centers, whether oral or written, shall create any promise, representation, guarantee or warranty.
The Texas Association of Community Health Centers shall have no liability to you or any third-party for special, incidental, indirect, exemplary or consequential damages, loss of profits or any other economic hardship arising out of the use of, or inability to, use the Service, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to your use of the Service shall not exceed the amount you paid us for using the Service.
The user of the Service agrees to indemnify, hold harmless and defend the Texas Association of Community Health Centers, its officers, employees, members, and agents, against any and all claims, suits, losses, damages, costs, fees and expenses resulting from or arising out of this Agreement, including but not limited to any damages, losses, or liabilities whatsoever with respect to death or injury to any person and damage to any property arising from the possession, use, or operation of the Service by the User or any customers, users, or others affected by copies, distributed, modified or otherwise commercially exploited by the user in any manner whatsoever. This indemnification clause shall survive the termination of this Agreement. This Agreement shall be construed in accordance with, and its performance shall be governed by the laws of the State of Texas. Any suit, action, or proceeding arising out of or relating to this Agreement shall be decided in the Travis County Courts in Austin, Texas. The user of the Service agrees to accept the venue and jurisdiction of the Texas Federal or State Courts.
Desktop Streaming is a trademark of Expertcity.com, Inc.
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